Effective Date: 16 Oct 2025

At NinjaBeee, we aim to ensure that your orders are delivered safely, promptly, and in perfect condition. This policy outlines our delivery timelines, shipping process, and applicable charges.

 

Delivery Coverage

·         We currently deliver across the United Arab Emirates (UAE).

·         International delivery may be available to select countries; shipping rates and timelines will be displayed at checkout (where applicable).

 

Delivery Timeframes

·         Standard UAE Delivery: 2–4 business days within major cities.

·         Remote Areas: 4–7 business days depending on courier access.

·         Orders placed after 2:00 PM or on weekends/public holidays will be processed on the next working day.

·         Please note: Delivery timelines are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

 

Shipping Charges

·         Shipping fees (if applicable) are displayed during checkout before you confirm your order.

·         We may offer free shipping promotions from time to time, which will be clearly mentioned on the website.

·         For international orders, shipping rates and any customs duties or import taxes are the responsibility of the customer.

 

Order Tracking

·         Once your order is dispatched, you will receive an email and/or SMS with tracking details. You can monitor your shipment’s status using the provided tracking link or courier reference number.

 

Delivery Attempts

·         Our courier partner will attempt delivery at the provided address.

·         If you are unavailable, the courier will contact you to arrange a suitable delivery time.

·         After multiple failed attempts, the order may be returned to NinjaBeee, and re-delivery charges may apply.

 

Incorrect or Incomplete Address

·         Customers are responsible for providing accurate delivery details. NinjaBeee is not liable for delays or lost packages caused by incorrect or incomplete addresses.

 

Damaged or Missing Items

·         If your package arrives damaged or missing items, please contact our support team within 48 hours of delivery. Provide your order number and photos of the package, and we will investigate and resolve the issue promptly.

 

Order Cancellations After Dispatch

·         Orders cannot be cancelled once they have been shipped. You may, however, initiate a return or exchange in accordance with our Refund and Return Policy.

 

Contact Us

For shipping or delivery inquiries, please reach out to:

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